When you pay a premium for a service, even under the current circumstances, you expect to get some value for your money.
Fedex are not my favourite people at the moment. I got a text stating that my package would be delivered yesterday. Then a second text saying there was a delay and they would get back to me with updates.
The online tracking information suggested the package would arrive today. But it didn’t. Apparently, it is stuck in Singapore. As I want to be here when it arrives, I asked if I would indeed get updates. Yes. When the driver has it. So that could be ANY day.
The premium for this service was an additional US$40, over and above standard mail. For that, you expect better.
Oh, and on their website, they state: “To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express international parcel and freight shipments beginning April 6, 2020.”
So, any value that I was getting has diminished even more.
Not particularly happy. And I doubt that I will use their service again.